THE PLUMBLINE INFINITA BATHROOMS DELIVERY RETURNS & CANCELLATION POLICY

This delivery, returns and cancellation policy is for the website: theplumbline.infinitabathrooms.co.uk

ORDER CONFIRMATION & DELIVERY ARRANGEMENTS

Upon placing a Home Delivery order on The Plumbline Infinita Bathrooms website, you will receive an email confirmation outlining details of your purchase that includes all initial delivery charges.
This will be followed by a phone call to the number provided with your booking to discuss delivery time and arrangements. In cases where we are unable to reach you via the phone number provided, an email will be sent to your given email address.
As a guide, estimated lead and delivery times are included on each individual product page.

FREE HOME DELIVERY

All products on The Plumbline Infinita Bathrooms website that are eligible for home delivery, will be delivered to mainland UK free of charge. Due to differing lead times on units, orders that include several items may include multiple delivery dates or times.

TERMS OF HOME DELIVERY

A responsible adult will be required to accept delivery of the item, if the delivery attempt is missed then the courier will leave a calling card with contact details to rearrange delivery. It is important to note that failed delivery may lead to a delivery charge for the repeated delivery attempt. This will be clearly communicated with you upon arranging a new delivery date and time.

It is also important to note that the courier is responsible for the item up until it is delivered to an appropriate adult at the given address. The outer packaging should be checked upon delivery by the receiver prior to signing. Any damaged or missing items MUST be reported within 48 hours of the delivery date.

LARGE ITEM DELIVERY INFORMATION (PALLET DELIVERY)

For larger items, a pallet delivery service may be required. The standard pallet delivery varies, please see the product details for estimated delivery times. Please note all orders will only be sent out in 1 complete delivery from one supplier.
As with all The Plumbline Infinita Bathrooms Home Delivery orders, we will be in contact via phone call to arrange a time and date for delivery. In cases where we are unable to reach you via the phone number provided an email will be sent to your given email address.

ROLE OF CARRIER IN LARGE ITEM/PALLET DELIVERY

The carriers are not insured or obliged to assist in carrying the goods into a property. The extent of their contract is to place the products onto a customer’s driveway/path, not to physically move them into their garage or property. Deliveries are made to the nearest hard road point. The carriers are only insured and required to deliver the goods to the requested delivery address.

The driver will contact you (the customer) on the telephone number you supplied on the day of the delivery date. Please ensure an adult is available at the delivery address to take collection of the order and to assist when required. It is important to note that failed delivery may lead to a delivery charge for the repeated delivery attempt. This will be clearly communicated with you upon arranging a new delivery date and time.

The outer packaging should be checked upon delivery PRIOR to signing. All product damages or missing items MUST be reported within 48 hours from the delivery date.

The delivery process ends once the goods have been signed for at the delivery address.

HOME DELIVERY EXCLUSIONS

The free home delivery offering is for the UK mainland only. To enquire about the eligibility of delivery to locations outside of mainland UK, please get in touch via the form on our Contact Us page.

THE PLUMBLINE INFINITA BATHROOMS RETURNS

At The Plumbline Infinita Bathrooms, we hope that you never need to return any items to us. However, we do understand that in some circumstances purchased items may need returning. In these rare cases, please follow the simple steps outlined below on how to return items.

GOOD STOCK/UNWANTED ITEMS

If after delivery, you no longer want or require the goods, please send an email including the order number and a photograph of the unwanted item(s) to web.sales@theplumbline.co.uk. For Good Stock/Unwanted Items, you will be required to cover the postage cost of returning the good(s), and the responsibility of the goods will remain with you until we are in full receipt of the goods.

Upon receiving the returned goods, the quality of their condition will be assessed. To initiate a refund, goods must be in an unused, undamaged and a saleable condition complete with original unopened packaging and all component parts including any promotional items received with the order. We reserve the right to refuse goods if we believe that they have been used, damaged, defaced or treated in a manner that renders them in a condition that cannot be re-sold as new.

All Good Stock/Unwanted Item(s) that are accepted for return may be subject to a restocking fee of up to 35%. This will be calculated based on the cost of the item at the time of purchase and will be automatically removed from your total refund amount. The amount deducted will be clearly communicated with you upon accepting your returns request.

For the return of large item(s) such as deliveries that require a pallet delivery, we can assist you in arranging a home collection of goods. The cost may be at your expense and removed from your refund total. In this case, the exact cost amount will be agreed upon with you prior to the confirmation of pick up.

DAMAGED OR FAULTY GOODS

Upon accepting or signing for deliveries, all items should first be checked for damage or missing items. Any damaged or missing items MUST be reported within 48 hours of the delivery date.

In the rare case that you find a manufacturing defect, please send an email including the order number and a photograph of the damaged item(s) to web.sales@theplumbline.co.uk.

Sometimes there will not be the need to return the faulty item, this will be confirmed once the image showing the fault is received and reviewed.

Confirmation as to whether the item will need to be returned, along with information on any steps you need to take will be communicated with you directly following a review of the photographic evidence received in your email.

If your refund request for your damaged or faulty items is accepted, you will receive a full refund for the total value of the item(s) returned. This will be clearly communicated during the returns process.

For collections and deliveries, a responsible adult will need to be in attendance on the agreed date at the agreed address.

THE PLUMBLINE INFINITA BATHROOMS CANCELLATIONS

At The Plumbline Infinita Bathrooms, we encourage that you thoroughly check each order in detail before it is placed. If you have placed an order that you wish to cancel, please get in touch with us as soon as possible to begin the cancellation process.

Any orders that have not been processed can be cancelled and a full refund reimbursed. If your order has already been processed but you still wish to cancel you will either need to reject the goods on delivery or return the items to us.

If you reject items on delivery they will be returned to our supplier, you will not have to pay to send the items back to us but there may be a restocking fee charged by the supplier which will be deducted from the refund. Refunds for rejected items will be processed when the relevant paperwork is received from our supplier.

If you wish to return any item(s) to us directly after accepting a delivery, please follow instructions in The Plumbline Infinita Bathrooms Returns Policy.

For good stock/unwanted items, the expense of return (if applicable) will be covered by you (the customer) and are excluded from the refund.

For faulty or damaged goods, a full replacement or refund for the faulty or damaged item(s) will be processed based on your preference stated during the returns process.